Our Work With The Industry

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The Money Charity has a long history of working with the financial services and credit industries.  We believe that constructive two-way partnerships between ourselves and the industry can produce many benefits for all concerned.

Our work with the industry falls in to three main categories:

  • Helping you achieve better outcomes for your customers
  • Helping you improve the financial capability of your customers
  • Providing opportunities for you and your staff to improve the financial capability of others

Better outcomes for your customers

We provide an independent standpoint that will help you better understand your customers and their needs without forgetting the commercial and regulatory pressures that you are under.

We can offer a unique perspective to the way in which you engage with your customers.  We provide an independent standpoint that will help you better understand your customers and their needs without forgetting the commercial and regulatory pressures that you are under.  We help companies take consumers into account which ultimately leads to mutually beneficial results. Cooperating with people behind on payments yields better customer relations, more open communication and hopefully more effective collections for your company.

Our Customer Journey Evaluation is a service that is flexible to the needs of the recipient company. Generally we review existing procedures, listen to calls and take a look at the documentation. After the review we would feedback to you our observations/recommendations in the most appropriate form for your business.

If you are looking for something different, we are able to provide our services on a consultancy basis, bringing our unique angle to whatever issue is of most importance to your business.

If any of this might be of interest to your business, please do not hesitate to get in touch with Liz our Head of Adult & Industry programmes to discuss further.

Improving the financial capability of customers

As an organisation, showing responsibility for your customers and that you have an interest in their financial wellbeing can only be a positive from a reputational perspective too.

There are also a number of ways in which we can add value to your business and help your customers, by working together to improve their financial capability.  Financially capable consumers are more likely to buy products in the first place, more likely to choose the correct ones for them (and therefore less likely to complain of misselling) and are more likely to understand the importance of maintaining premiums or paying back debts on time.

As an organisation, showing responsibility for your customers and that you have an interest in their financial wellbeing can only be a positive from a reputational perspective too.

We can help you identify your customers’ needs and identify the most appropriate solution to address them.  Whether that is digital content, videos, or webinars on your website, or tailored printed material for you to hand out in store, we can help you work out the best options for you and how to implement them.

If this might be of interest, do get in touch with Liz, who would be keen to start the conversation.

Improving the financial capability of others

As set out in more detail in the work with us section of the site, there are many ways of becoming involved in our work more broadly.  We are always looking for more funding to keep our valuable work going, and we would love to hear from you.

In particular, if you are interested in developing a new product or service that addresses the needs of people who have a similar profile to your customer base, do get in touch to discuss further.  We are always interested in developing new tailored products and services for different audiences and would be open to discussions about how best to help a particular segment of the population or geographical region.